Here are steps how to do it: 1) Wait for the issue to appear 2) Open the SecureLine app 3) Tap the icon of 'cog wheel' in the upper right corner to enter settings 4) In settings tap on 'Help' 5) Right at the bottom tap on the blue 'Contact Support' 6) Select the 'Contact technical support' at the top 7) Enter your e-mail, describe the problem, make sure that at the bottom you attach the log file for analysis and 'Submit' the ticket When we receive this additional information we can react properly. Please provide us more details by sending the log. you rock it with antiviruses, but u aint doin well on the “pay” apps. This happens also for avast vpn for the mac mojave.there’s apps that no longer connect with rhis vpn, soo.why would i want a vpn if a can’t no longer use the programs that connect to the 2020 “internet” don’t get me wrong am no “hater” i LOVE AVAST been using it for a year or more for mac mojave and sierra and it has saved ma sorry self LOTZ o times! so we as family decided to pay them n maybe get them apps.but they won’t be worth paying for em.so maybe a won’t wipe this apo from the phone, as i could use it for web pages.but if the rest of the apps, including appstore, no longer connect to the net, being that those apps ONLY purpose is to CONNECT to tha freackyng net won’t be useable with THIS VPN a pretty much just won’t use vpn at all.so just hold on 2 THAT AVAST. Lame as long as it keep giving me apps out of connection * Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable * Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase. * Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. * Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. * Payment will be charged to iTunes Account at confirmation of purchase. * Trial: One year license goes with 7 days of free trial that you can cancel anytime without being charged 24h before end of trial. * Length of subscription: one month six months and one year.

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